We require a minimum of $200 for opening orders and a $100 minimum for reorders. We require you to order in full case packs (which varies depending on the product and is noted in the MC (master case) column on the order form).
All products must be ordered in denominations that comply with that product’s case pack quantity. E.g. If a case pack size is 6, orders must be for 6, 12, 18 and so on. The case pack quantity is listed above the product cost on each individual product page. Unfortunately our system is unable to automatically populate the correct case pack number into the quantity/add to cart field. If a product is not ordered according to its case pack quantity, Modern Sprout reserves the right to round up to the nearest case pack quantity.
Modern Sprout reserves the right to deny orders for various reasons. This includes retail storefronts in close proximity to an existing wholesale partner(s) that share a similar customer base. At this time, we do not offer zip code protection; however, you are welcome to share your concerns with us directly or with your local sales rep along with specific retailers that might be a conflict of interest and we will make a note your account. We always aim to be thoughtful with the retailer partners we on-board and understand how important it is that our products remain unique and special.
We do ask for payment via credit card for opening orders. Please provide your credit card information as prompted on the Order Form. Your card will be charged on or before (up to five days) the date your order is scheduled to ship. We accept all major credit cards (AMEX, MC, Visa, Discover). Orders will not be processed without payment information on file. If payment is declined, we will make our best effort to notify you in a timely manner to correct the information and ship your order near or on the scheduled ship date.
Unless otherwise notified, we will continue to use the credit card on file for subsequent orders. The last four digits of your credit card will be listed on the Order Confirmation email. To update your credit card information contact our customer service team at email@example.com or 312.373.9239 no later than two business days prior to your scheduled ship date. Orders are subject to cancellation upon declined payment and after three attempts to contact.
If you’d like to be switched to NET 30 following your opening order, please email firstname.lastname@example.org and provide a Credit Reference Sheet. We will notify you if you are approved for terms. And if so, we appreciate the prompt payment of your invoice. We reserve the right to switch customers back to credit card payment if invoices are not paid on time. Pre-payment will be reinstated for future orders if a payment is delinquent 60+ days or a check is returned.
Unless notified otherwise, standard orders ship FOB Chicago either via UPS Ground or Freight, depending upon the order size and receiving capabilities. If you prefer that we use your UPS or FedEx account, USPS, or your freight forwarded, please specify this on your order and include an account number when applicable. Shipping charges are based on the order weight, and are NOT marked up – we pass along the exact rate we are charged. Orders will ship within 7-10 business days, if not sooner. If you have a desired arrive-by date, please notify us and we will do our best to meet your request. Please be aware that during promotional periods and the holidays, lead times may increase with increased demand. Please review the order form carefully, as some products are seasonal or on backorder. Modern Sprout is not liable for lost or stolen packages. We will not be held responsible for additional shipping charges if a shipment is returned to our warehouse due to customer absence, customer error, or package refusal.
If you’d like us to quote out freight, please let us know. The order volume must be over six cases.
While we strive to maintain adequate inventory of all product lines, occasionally we experience setbacks, often times due to increases in demand or material sourcing for new product lines. If you do not accept backorders, please make sure it is duly noted on your purchase order.
We work quickly to ensure your products arrive to you in a timely manner. We cannot guarantee any order changes or cancellations after your order has been placed. You may contact us to see if your order has been processed. In the event it has not been shipped, we will be happy to assist with any changes.
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If the product received is damaged, please contact email@example.com within 72 hours of receipt and provide a photograph of the damage incurred to your order. If approved, we will file a claim with the carrier and either send you a replacement or issue a credit on your account.
Return and Refund Policy:
Returns are generally not accepted but will be considered on a case-by-case basis and must be approved in writing by Modern Sprout. All international orders are final sale.
Selling our Items:
To open an account and place your first order, please submit a completed Order Form and Reseller’s Certificate to our customer service team at firstname.lastname@example.org. Modern Sprout products can only be sold through the retail partner’s brick and mortar store and/or online shop. Sales of Modern Sprout products on Amazon.com or any other third-party marketplace (e.g. Walmart, Jet, Ebay, etc) is strictly prohibited unless approved in writing by Modern Sprout. Retailers that exclusively have an online sales platform are subject to approval.
Modern Sprout currently only dropships for a handful of online retailer partners. Dropship partners will be considered on a case-by-case basis, and require a strong proven sales history to justify the on-boarding process.
Modern Sprout recognizes that the interests of current retail partners are best served through the adoption of the Modern Sprout Minimum Advertised Price Policy (MAPP). The purpose of the MAPP agreement is to protect reseller margins and discourage predatory pricing. Under the MAPP agreement all MAPP products and all prices cannot be advertised or displayed by the reseller in any and all media including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio and public signage. Resellers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately may result in discontinued shipments and possible account termination. The current listing of applicable minimum advertised prices for MAPP Products are published on the Modern Sprout order form. To access this form, email email@example.com or click the link: https://www.dropbox.com/sh/1nr14nbt3ln0y9l/AADIfmYlwNJqPv348XXYyqrda?dl=0
Reseller acknowledges and agrees it will be responsible for remaining current with the terms of this MAPP, MAPP Products, and MAPP Prices.
Samples are provided upon request at wholesale cost. Modern Sprout will credit the cost of the sample(s) to your account once an opening order is placed. Please be sure to mention the sample credit upon ordering. Sample credits only apply if the PO is placed within 90 days of receiving the sample(s). Standard shipping and handling charges apply.